Information to Ukrainian war refugees
All people in Estonia, including war refugees, have access to unavoidable help in case of serious or life-threatening health problems. When a person under temporary protection receives health insurance cover, he or she will also be entitled to planned primary and specialist medical care under the same conditions as local insured persons. Read more about the Estonian medical care system for insured persons!
Emergency medical care
In the event of a serious or life-threatening health problem, all people in Estonia, including war refugees or persons in transit here are entitled to emergency medical care.
- Information and advice on health issues is available in English and Russian on the family physician advisory line 1220 (when calling from a foreign number (+372 634 6630). If necessary, the person is referred to the emergency number 112.
- Pharmacies are allowed to accept also paper prescriptions issued in Ukraine, except for narcotic and psychotropic drugs. The pharmacist should have a clear understanding on what kind of medicine has been prescribed for the person.
- Psychological support is available from the crisis support hotline 116 006 (+372 6147 393). In addition, you can also use online chat at www.palunabi.ee. Support is available in Estonian, English and Russian.
Primary medical care
If a war refugee from Ukraine is not included in the family doctor registration, it is possible to receive general medical care:
- Confido AS Medical Center, Viru väljak 4, Tallinn (Confido Emergency Clinic on the 4th floor of Viru Center) and Veerenni 51, Tallinn (Confido Medical Centre). Contact phone +372 600 9090, email address ukraina [at] confido.ee. Additional information https://www.confido.ee/en/ukraine/
- Qvalitas AS Medical Center, at the addresses Jalgpalli 1, Valukoja 7 and Narva mnt 7, Tallinn. Contact phone number 6051540. Additional information https://qvalitas.ee/services/health-service-for-ukrainian-war-refugees/?lang=en
- Tallinna Eriarstikeskus OÜ (Specialist medical center), at Linnamäe tee 3, Tallinn. Contact phone number 608 2218, email address info [at] eriarstikeskus.ee. Additional information https://www.eriarstikeskus.ee/uudised/ukraina-kodanike-terviseabi-tallinna-eriarstikeskus/
Applying for temporary protection, residence permit and health insurance
Ukrainian refugees who have been granted a residence permit and an Estonian personal identification code do not automatically receive health insurance cover in Estonia. They can apply for health insurance cover after receiving a residence permit on equal terms with Estonian people at www.tervisekassa.ee/en/people/health-insurance. For example, a person working based on an employment contract valid for more than one month or an unemployed person registered with an unemployment fund is entitled to health insurance. Persons equated with insured persons include children, pregnant women, dependent spouses, persons with partial or no ability to work, pensioners, members of a religious association, pupils, students. Read about getting health insurance here.
When a person under temporary protection receives health insurance cover, he or she will also be entitled to planned primary and specialist medical care under the same conditions as local insured persons. Read more about the Estonian medical care system for insured persons!
By the order of the Government of the Republic of Estonia, starting from March 9, 2022, Ukrainian citizens and their family members fleeing from the war in their country can apply for temporary protection. Applications can be submitted at service points of the Estonian Police and Border Guard Board. Additional information available on the website of the Police and Border Guard Board: Temporary protection for Ukrainian citizens and their family members - Information regarding the war in Ukraine - Police and Border Guard Board