About us
The Organisation
The main task of the Health Insurance Fund is to organize national health insurance to provide insured people with access to necessary healthcare services, medicines, medical equipment and cash benefits.
The mission of the Health Insurance Fund is to ensure insured people the availability of health insurance benefits.
The vision of the Health Insurance Fund is to create a sense of security for members of society when they face health problems and seek medical care, so as to increase the number of healthy life years.
The Estonian health care system is based on solidarity or unified health insurance. This makes it possible to provide the same quality medical care to all insured people.
The core values of our Fund
- Aspiration– we are aiming at continuous and sustainable development, relying on competent, loyal and result-oriented employees.
- Consideration – we are reliable, open and friendly. Our decision-making is transparent and considerate of others.
- Cooperation – we create an atmosphere of trust within our organization and in relations with our partners and clients.
The Health Insurance Fund is guided by two principles when organizing health insurance:
- Solidarity - Currently employed insured persons cover the costs of health insurance for those currently unemployed. It means solidarity between generations - the cost of health care for children, students and pensioners is fully covered by those currently employed. It also means solidarity between employed persons whose financial contribution to the health insurance depends on their income, not on their personal health risks, and who receive health insurance benefits on an equal basis, regardless of the size of their financial contribution.
- Equal treatment - We guarantee equal rights and equal treatment for all insured persons and partners in accordance with applicable legislation.
The Estonian health insurance system complies with internationally approved principles:
- As much of the population as possible must be covered with health insurance.
- The scope of health insurance must be as wide as possible, i.e. based on the principle of solidarity, health insurance must offer a package of health services that is as comprehensive, coherent and modern as possible.
- Health insurance must be as far-reaching as possible, i.e. the out-of-pocket expenses of a person in the total cost of treatment must be optimal and should not lead to poverty risk.
Strategic goals of the Health Insurance Fund until 2022:
- People are able to take better care of their health.
- Health insurance benefits are available, and their choice extends expediently.
- High-quality healthcare services ensure comprehensive patient care.
- The Health Insurance Fund is a health insurance organization valued by insured persons and partners.
The objectives, functions, competence, bases for activities and the bodies of the Estonian Health Insurance Fund are provided by the Estonian Health Insurance Fund Act and the Articles of Association of the Health Insurance Fund.
The supreme body of the Estonian Health Insurance Fund is the Supervisory Board, the members of which represent the interests of employers, insured persons and the state.
The Health Insurance Fund is led by Management Board, which is chaired by Rain Laane since 16.10.2017.
Management
Management Board
| Chairman of Management Board | Rain Laane | rain.laane [@] tervisekassa.ee | +372 620 8430 |
| Member of Management Board | Maivi Parv | maivi.parv [@] tervisekassa.ee | +372 620 8430 |
| Member of Management Board | Pille Banhard | pille.banhard[@] tervisekassa.ee | +372 620 8430 |
| Member of Management Board | Karl-Henrik Peterson | karl.peterson[@] tervisekassa.ee | +372 620 8430 |
The Management Board is the body managing the Health Insurance Fund. The Management Board consists of three to seven members, one of them being the Chairman of the Management Board. The term of office of the members of the Management Board is up to five years. The Supervisory Board designates the Chairman of the Management Board. In order to find candidates for the office of the Chairman of the Management Board, the Supervisory Board organises an open competition. On the proposal of the Chairman of the Management Board the Supervisory Board designates the other members of the Management Board.
In the management of the Health Insurance Fund the Management Board performs the functions imposed on it by this Act, the Statutes of the Health Insurance Fund and the decisions of the Supervisory Board. The Management Board sees for the performance of the functions and obligations as well as for the exercise of the rights of the Health Insurance Fund insofar as, by virtue of this Act or the Statutes, it is not the task of the Supervisory Board or Chairman of the Management Board. The Management Board reports to the Supervisory Board. On the basis of the national health care policy the Management Board prepares the development plan and the budget of the Health Insurance Fund and submits these to the Supervisory Board for approval. If the Supervisory Board does not decide otherwise, the Management Board prepares the materials and draft decisions to be discussed by the Supervisory Board.
Supervisory Board
| Minister of Health
|
Riina Sikkut |
| Minister of Finance | Mart Võrklaev |
| Chairwoman of the Estonian Chamber of the Disabled People | Ulvi Tammer-Jäätes |
| Member of Estonian Trade Union Confederation |
Elle Pütsepp |
| Chairman of Estonian Employer's Union | Arto Aas |
|
|
The Supervisory Board consists of 6 members. The Minister of Social Affairs, The Minister of Finance and the Chairman of the Social Affairs Committee of the Parliament are members of the Board by virtue of office. On the proposal of the Social Affairs Committee the Parliament designates one Member of Parliament as a member of the Supervisory Board. On the proposal of the Minister of Social Affairs the Government designates one official of the Ministry of Social Affairs as a member of the Supervisory Board, and five members of the Board on the proposal of the organisations representing the interests of insured persons and five members of the Board on the proposal of employers’ organisations.
The Minister of Social Affairs is the Chairman of the Board by virtue of office. The members of the Board shall elect a Deputy Chairman from amongst themselves. In the absence of the Chairman of the Board the Deputy Chairman takes over the formers functions.
Contact of the client service
If you have any questions about health care and health insurance, please contact the Customer Service of the Health Insurance Fund. We will respond quickly and, if necessary, involve healthcare professionals to provide the best response to your query.
Tallinn, Lastekodu 48, 10113
Jõhvi, Nooruse 5, 41597
Tartu, Riia 142, 50411
Pärnu, Suur-Jõe 63, 80047
Notice!
From May 18, 2020, in order to protect the health of our customers and employees and to limit the spread of the virus, customer service in offices will only take place through pre-registration. To book an appointment at the Health Insurance Fund office, you must choose a suitable time in the Health Insurance Fund reservation system or call the customer telephone +372 669 6630.
Response times: Mon, Tue, Wed, N 8.30-16.30; R 8.30-14.00.
If you need medical advice, call family practitioners information line +372 634 6630 !
In case of emergency, call 112!
We can disclose information containing your personal data only when we have verified your identity as a person requesting information or clarification. To verify your identity at information request you can choose between the following options:
- send an e-mail with a digitally signed application to info [at] tervisekassa.ee (info[at]tervisekassa[dot]ee)
- send a hand-signed application to the Health Insurance Fund by mail: Lastekodu 48, Tallinn, 10113
- come to a Customer Service Office of the Health Insurance Fund and present your personal identification document
Sending documents to the health insurance fund encrypted
If you want to send documents with sensitive data by e-mail, encrypt them with DigiDoc4 software. To do this, select "Haigekassa (Tervisekassa) krüpteerimissertifikaat" as the recipient and then encrypt the document. Read more.
Contact us
If you have any questions about health care and health insurance, please contact the Customer Service of the Health Insurance Fund. We will respond quickly and, if necessary, involve healthcare professionals to provide the best response to your query. You will receive an answer within an average of 5 working days, but no later than within 30 calendar days.
It is possible to use Estonian, English and Russian language while calling to the Health Insurance Fund. Written requests are answered in Estonian and English. Assistance in customer service office is provided in Estonian, English and Russian language.
We can disclose information containing your personal data only when we have verified your identity as a person requesting information or clarification. To verify your identity at information request you can choose between the following options:
- send an e-mail with a digitally signed application to info [at] tervisekassa.ee (info[at]tervisekassa[dot]ee)
- send a hand-signed application to by mail: Lastekodu 48, Tallinn, 10144
- come to a Customer Service Office of the Health Insurance Fund and present your personal identification document
- call to the Health Insurance Fund infoline and identify yourself either with your mobile-ID or with smart-ID.
Employees of EHIF
The supreme body of the Estonian Health Insurance Fund is the Supervisory Board, the members of which represent the interests of employers, insured persons and the state. The Chairman of the Supervisory Board is Minister of Health and Labour. The daily work of EHIF is managed by a four-member board. As at 2020, EHIF had 200 employees.
All employees
Legal and Information Management Department
The department advises the employees and contractual partners of the Health Insurance Fund in legal matters and ensures the effective functioning of the Health Insurance Fund through unified information management.
Head of department, legal and information management department Ergo Pallo
Lastekodu 48, Tallinn, 10113
Head of Internal Audit
Internal auditing is an independent, objective, assurance and advisory activity designed to add value to and improve an organization's operations. It contributes to the achievement of the organization's goals by using a systematic and orderly approach to assess and improve the effectiveness of risk management, control and governance processes.
Head of Internal Audit Erly Feld
Lastekodu 48, Tallinn, 10113
Human Resources Department
We contribute to the development of the Health Insurance Fund by supporting the success of our employees at their various career stages.
Head of department, human resources Krista Humal
Lastekodu 48, Tallinn, 10113
Health Insurance Fund supervisory board
Health Communication Department
The competence of the department includes public relations of the Health Insurance Fund, marketing health literacy and projects, managing public websites, and organising international cooperation.
Head of department, health communication Dan Lõhmus
Lastekodu 48, Tallinn, 10113
Customer Service Department
The task of the department is advising clients, managing customer service channels of the Health Insurance Fund, and processing certificates of incapacity for work.
Head of department, customer service Maris Liitmäe
Lastekodu 48, Tallinn, 10113
Partnership Communications Department
The department supports the network of health care providers. We advise partners, help them navigate the landscape of health insurance, and enter into contracts so that invoices for health services provided to people are paid by the Health Insurance Fund. We recruit family physician for unassigned practice lists and contribute to the development and evaluation of the quality of health services.
Head of department, partnership communications Marko Tähnas
Tartu, Riia 142, 50411
Pharmaceuticals and Medical Devices Department
The department provides necessary medicinal products and medical devices intended for independent use to physicians and patients, while being responsible for the budget allocated for this and ensuring that tax revenue is used appropriately.
Head of department, pharmaceuticals and medical devices Erki Laidmäe
Lastekodu 48, Tallinn, 10113
Finance Department
The competence of the department includes comprehensive organisation of management accounting of the Health Insurance Fund and development of work processes, organising accounting and processing of treatment invoices. In addition, the competence of the department includes matters related to health services provided in the European Union.
Head of department, finance Riho Peek
Lastekodu 48, Tallinn, 10113
Analytics Department
The task of the department is to turn data into information. We offer interactive desktops for departments, solve questions that have arisen with more or less extensive analysis, we develop statistical models, where necessary, to find coding errors and predict future phenomena. In addition, we provide all kinds of analytical advice.
Head of department, analytics Kadri Haller-Kikkatalo
Tartu, Riia 142, 50411
Cloud Department
The task of the team is to organise the management of technical IT services and products. The team is responsible for ensuring that the IT services and products of the Health Insurance Fund function, incidents are resolved, changes are implemented, and cloud machinery functions.
Head of department, cloud Jüri-August Kirch
Lastekodu 48, Tallinn, 10113
Development Department
The Development Department ensures fast and high-quality development of the health care system and services that meet the expectations of the users of the Health Insurance Fund. In addition, we manage e-Health products and support the growth of innovation capacity of health care. All to ensure that the selection of convenient and necessary health services for the Estonian people expands quickly and wisely.
Head of department, development Jaarika Järviste
Lastekodu 48, Tallinn, 10113
Supervisory Department
The competence of the department includes ensuring the expedient use of health insurance funds of the Health Insurance Fund, which includes preventing damage, recovering damage and undue benefits out of court or through court proceedings.
Head of department, supervisory Jelena Kont
Jõhvi, Nooruse 5, 41597
General management
Chairman of the management board Rain Laane
Lastekodu 48, Tallinn, 10113
Health care
Member of the management board Maivi Parv
Lastekodu 48, Tallinn, 10113
Digital Services
Member of the management board Karl-Henrik Peterson
Lastekodu 48, Tallinn, 10113
Audit Committee
- Elle Pütsepp
- Kristi Toommägi
- Viktor Vassiljev
Medical Services Department
The department develops high-quality family medical care, specialized medical care, nursing care and dental care through making new services available, developing care pathways and service models, measuring quality (incl. results and experience reported by the patient), and developing supportive payment methods. We also ensure that the prices of the services cover the actual optimal costs of service providers. Where necessary services are not available in Estonia, we pay for treatment abroad.
Head of department, medical services Tiina Sats
Lastekodu 48, Tallinn, 10113
Insurance
Member of the management board Pille Banhard
Lastekodu 48, Tallinn, 10113
Disease Prevention Portfolio Manager
Disease Prevention Portfolio Manager Liis Kruus
Service managers for health insurance and benefits for incapacity for work
