Contact of the client service
If you have any questions about health care and health insurance? Ask us!
We will respond quickly and, if necessary, involve healthcare professionals to provide the best response to your query.
View, call or write:
Notice!
Due to the moving process, the Tallinn office of the Health Insurance Fund is temporarily closed up to 12.11.2024.
Please use the e-services of the Health Insurance Fund on the state portal eesti.ee.
You can also write to us at info [at] tervisekassa.ee or call +372 669 6630.
We will answer you Mon, Tue, Wed, Thu 8.30-16.30 and Fri 8.30-14.00.
Any applications and other documents on paper should be set by post to Riia 142, Tartu 50411, or brought to the mailboxes of our offices.
Tallinn (temporarily closed)
Jõhvi: Nooruse 5
Tartu: Riia 142
Pärnu: Suur-Jõe 63
PLEASE NOTE! We provide customer service on the basis of an advance booking. Please book an appointment via tervisekassa.ee/en/broneerimine or by calling +372 669 6630.
Let's take care of our health!
- The price of a call to the customer phone +372 669 6630 is based on the package. You can get more detailed information from your service provider. Calls are recorded to improve service quality.
- Personal identification service on the customer phone (how to use and what information we issue)
- According to the law, our working hours are three hours shorter on the working day immediately before the New Year, the anniversary of the Republic of Estonia, Victory Day and Christmas Eve
General information of the Health Insurance Fund
Liivalaia 36, 10132 Tallinn
info [at] tervisekassa.ee (info[at]tervisekassa[dot]ee)
+372 669 6630
Health Insurance Fund register code: 74000091
Submission of applications
We can issue information containing personal data to you only if you have identified yourself.
You can do it if
- send an e-mail with a digitally signed application to info [at] tervisekassa.ee (info[at]tervisekassa[dot]ee)
- send a hand-signed application to the Health Insurance Fund by mail: Riia 142, Tartu 50411
NB! Information containing a sensitive topic (e.g. health data) is sent by encrypted email or by registered letter.
Sending documents to the health insurance fund encrypted
If you want to send documents with sensitive data by e-mail, encrypt them with DigiDoc4 software. To do this, select "Haigekassa (Tervisekassa) krüpteerimissertifikaat" as the recipient and then encrypt the document. Read more.
Contact us
If you have any questions about health care and health insurance, please contact the Customer Service of the Health Insurance Fund. We will respond quickly and, if necessary, involve healthcare professionals to provide the best response to your query. You will receive an answer within an average of 5 working days, but no later than within 30 calendar days.
It is possible to use Estonian, English and Russian language while calling to the Health Insurance Fund. Written requests are answered in Estonian and English. Assistance in customer service office is provided in Estonian, English and Russian language.
We can disclose information containing your personal data only when we have verified your identity as a person requesting information or clarification. To verify your identity at information request you can choose between the following options:
- send an e-mail with a digitally signed application to info [at] tervisekassa.ee (info[at]tervisekassa[dot]ee)
- send a hand-signed application to by mail: Riia 142, Tartu 50411
- come to a Customer Service Office of the Health Insurance Fund and present your personal identification document
- call to the Health Insurance Fund infoline and identify yourself either with your mobile-ID or with smart-ID.