National Referral System
The comprehensive nationwide referral management solution provides an event-based overview of the patient's treatment journey, including various referrals, responses, and care responsibilities. This solution supports continuity of care, clinical processes, and saves specialists' time, while simultaneously improving patient experience and healthcare service quality.
Key Features and Functionalities Under Development
Support for Daily Operations in the Health Network:
- Intuitive and User-Friendly Interface: A simple and flexible interface that reduces training needs and increases work efficiency.
- Semi-Automated System: Optimizes workflows by reducing the need for manual input and enabling smooth communication and information exchange.
- Comprehensive Real-Time Overview: Quick and convenient overview of referrals, responses, care responsibilities, and treatment goals.
- Notifications and Reminders: An automated notification and reminder system that ensures operational information exchange and timeliness.
Automation and Efficiency:
- Digital Referral Management: Reduces manual processes and bureaucracy, such as referrals from emergency departments and hospital admissions.
- Service Booking: Allows booking of healthcare services during the referral process, ensuring continuity of care.
- Automation of Treatment Journeys: Nationally approved referral automation reduces healthcare specialists' workload and improves continuity of care.
Empowerment of Patients and Their Families:
- Comprehensive Overview: Clear overview of one's treatment journey, including referrals, responses, and necessary preparatory activities.
- Booking System: A simple and user-friendly system that allows patients to easily book, modify, and cancel healthcare appointments.
- Notifications and Instructions: Automated notifications and instructions sent to patients regarding bookings and healthcare services.
Data Management and Integration:
- Comprehensive and Up-to-Date Data: Enables faster and better decision-making, ensuring service quality and resource-efficient use.
- Nationwide Integration: Connects all healthcare providers, including future integration of social services and pharmacies, ensuring seamless data exchange.
- Centralized System: All referrals and responses are stored in a central information system, accessible to all relevant parties in real-time.
- Interoperability: Compatibility with international standards (e.g., HL7, FHIR, SNOMED CT, LOINC), ensuring data clarity and quality.
Analytics and Reporting:
- Data Analysis: High-quality data analysis and reporting that allows tracking of referral patterns and effectiveness.
- Data Quality: Ensures data is current, accurate, and reliable, enabling more efficient resource use and strategic decision-making.
Quality Monitoring and Feedback:
- Quality Monitoring: The system allows monitoring of healthcare service quality and patient satisfaction, providing necessary feedback to healthcare workers and policymakers.
- Patient Feedback: Patients can provide feedback on consumed healthcare services, helping to improve service quality and patient experience.
Product Manager of the Referral Management Solution
Julika Leppik
Julika.leppik [at] tervisekassa.ee